Need a redelivery?
Look for the terminal at the front of the in-world store.
Are you looking for bloggers or models?
Sorry, at this time I am not looking for bloggers or models.
I’m looking for something you used to sell and can no longer find in-store.
Recent event releases should be available in-store soon. The in-world location is usually more up to date than Marketplace.
Starting December 2020, all pre-2019 cosmetics sets have been discontinued and won’t be supported.
Gradually, older content is finding its way to the Outlet, so you can still find some old favourites! Check out the Outlet on Marketplace.
Are you interested in joining my shopping event/hunt/fundraiser?
I am currently reducing the number of in-world events I join, in order to work on the backlog of products that need updates. But, please send me more info by email and I will check it out if I’m interested.
Can I make a request/commission custom work?
Sorry, I don’t have time to take on any custom work.
Why does my Omega eyeshadow look weird/cut off on Catwa mesh heads?
Catwa’s makeup zones are set up differently than most mesh heads and the eyebrow layer is also used for eyeshadow. Simply touch the applier button a second time to trigger a popup to select the brow zone. Or, use B-o-M Fit C if you’re using bakes-on-mesh.
I am wearing the applier but it isn’t doing anything!
- If an Omega applier, ensure you have used the kit to enable Omega on your mesh body parts and/or are wearing the right relay.
- Make sure you’re in an area where scripts are allowed.
- Wait a couple of seconds and try the button again (they can sometimes lag when first worn).
- Make sure the layer you’re targeting is visible/turned on in your mesh body part’s utility HUD. On B-o-M Maitreya, wear the extra layer you’d like to use.
- Make sure your head/body actually supports appliers. Most new B-o-M ready mesh does not use appliers or Omega. Neither does LeLutka Evolution/EvoX. Instead wear the system/B-o-M layers.
- If you’re sure you’ve done everything correctly, get a redelivery. In rare cases the scripts inside an applier can stop working; a fresh copy should work.
Where are the B-o-M layers for the makeup I bought?
Pre-2019/older makeup: These older makeup sets were designed and packaged before bakes-on-mesh existed and have been discontinued and won’t be supported. A BOM-only version may be available at the Outlet.
2019+/newer makeup: System tattoo layers in all three fits can be unpacked from the HUD. Touch the button labelled “Get Bakes-on-Mesh/Classic Layers”
How can I fix a Classic skin’s hands/feet for B-o-M?
The body appliers have been updated with additional tattoo layers with extra foot and hand fits. If you already own the body applier, get a redelivery, unpack the layers, and add to your avatar. There is also now a free hand/foot fix layer available in all tones plus tintable – free on Marketplace.
Why doesn’t an applier work on [ brand name ] ?
Lelutka Evolution/EvoX heads: Lelutka Evolution does not use appliers other than their native HD layers. Use B-o-M instead (available for newer 2019+ makeup releases.) Use Fit X BOM for EvoX.
B-o-M ready Maitreya: You now need to attach the layer you want to apply to; it’s an add-on in the package with your body.
Omega nail polish on Maitreya: Not compatible. Wear and use the Maitreya manicure and/or pedicure applier instead.
Legacy mesh bodies: No Omega applier support from this brand. Until I release more Legacy nail appliers, if you’d like nail polish on Legacy female, I highly recommend N. Kolour’s Omega-ready mesh add-on nails.
I applied eyelashes but they are just black with no detail?
Use your mesh head’s HUD to tint the eyelashes back to white, or your desired color.
Why did I get a refund from an in-world purchase?
Full refund: You already own this item.
Partial refund: There is a customer loyalty system that refunds you based on loyalty tier. The levels are:
1) L$500 spend: 5% off
2) L$1000 spend: 10% off
3) L$3000 spend: 20% off.
The levels do not expire, and while Marketplace purchases don’t get the refund immediately they will also count towards your tier.
2X partial refund: You may have accumulated some store credit from Marketplace purchases. The vendor system will refund you once for the normal discount, and a second time for any accumulated loyalty points.
Any in-world purchase will send you a local message in chat with a transaction link if you need more information about a specific purchase.
Do you have gift cards?
Not at this time. The marketplace allows for gift purchases, and you can touch any non-event in-world vendor to send a purchase as a gift to another avatar. Note: event vendors do not have this feature… they are optimized for low lag impact.
Will [ makeup item ] be updated for EvoX?
Many of the makeup sets have already been updated to include Fit X for bakes-on-mesh, optimized for EvoX. You can get a redelivery in-world. If a makeup item is still in-store or on the regular main Marketplace (i.e. not discontinued or in the Outlet,) it will be updated. There is no ETA for this work, as it means I have to completely redraw everything for the EvoX UV map.
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